After Hours Emergency Line
(256) 508-8916
(256) 772-0253 Daytime
Madison Utilities | 101 Ray Sanderson Drive | Madison, Alabama 35758

pay your bill

Please do not use the pay online system if you are in termination status for non-pay.

Effective Dec. 1,2014 a processing fee will be applied to all online payment transactions.

Pay your Bill by Phone 1-800-781-4490. Convenience fees are applicable



April 20, 2017

MU is making Wastewater improvements in your area. Projects are underway for Rainbow Subdivision, more info

April 12, 2017

Online Account Access.. New Verison is effective today! 

You will use your email address and the same password as before to login..

Please contact the office @ 256-772-0253 or by email at if you need assistance.

A few of the upgrade features:

  • Paperless Billing
  • Manage Multiple locations under one sign in
  • Log out button
  • Graphs
  • Email Notifications (Bill Ready, Payment Notification, Draft, Disconnect, Bill Reminder)
  • Customers can change passwords

July 19, 2016

Effective Sept.1, 2016

Madison Utilities will have new office hours

Lobby and Drive-Thru Hours: 8:00 a.m. - 4:30 p.m.

Call Center Hours, remain the same: 8:00 a.m. -4:00 p.m.

June 6, 2016

Questiions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)

As reflected in  attached press release from ADEM (the Alabama Department of Environmental Management), Madison Utilities is not among the water systems in the State of Alabama which have received tests results reflecting concentrations of Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA) at or above final health advisory levels. In fact, tests performed at the direction of ADEM confirm that neither PFOA nor PFOS are found in  any detectible levels in Madison Utilities’ finished drinking water. All such tests were performed in compliance with Rule 3 of the Environmental Protection Agency’s (EPA) Unregulated Contaminant Monitoring Rules.

Jan. 4, 2016

Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info

Oct. 1, 2015

New Rates in effect, more info.

Sept. 15, 2015

Proposed Rate Increase Media Release

April 8, 2015

Madison Utilities Receives ALM Silver Risk Management Award!!!

February 16, 2015-New Pool Adjustment Policy Effective

All pool Adjustments will require a request form to be submitted to the office.  You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.

Our System is Growing

Water treatment expansions and other facility projects are underway.

Congratulations to Madison Utilities Wastewater Plant!!

For recognition by Alabama Water and Pollution Control Association and being given an Award of Excellence for Operations Achieved by the Plant Operators During 2014.

Credit Card Transactions

Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.

To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.


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