In the following sections, we have answered some of the popular questions customers ask. If you do not see your questions answered, please contact us at (256) 772-0253, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or use our online customer feedback form.

Questions about:

• Water Services
• Wastewater Services
• Easement Information

Questions about Trash and Recycling

We do not handle bulk and household trash and recycling services. Please contact the following companies for more information about those services:

• Bulk Trash (Large Bulk Items): For service questions, please contact the City of Madison Street Department at (256) 772-0000.
• Household Trash Service (Green Trash Can): For service questions regarding your weekly household trash pickup, please contact Madison County Sanitation at (256) 532-3718.
• Recycling Program (Blue Bins): The recycling program for Madison City is administered by RANA, Recycling Alliance of North Alabama. You can reach RANA at (256) 880-6054.