We’re here to help.
Reach out to Madison Utilities with questions about your water or wastewater service, billing, payments, or account information. You can contact us by phone, in person, or online — whichever is most convenient for you.
PHONE
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Customer Service:
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After-Hours Emergency:
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Pay your Bill by Phone:*Convenience fees are applicable.
ADDRESS
101 Ray Sanderson Drive
Madison, AL 35758
Madison, AL 35758
EMAIL OR ONLINE
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Email:
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Online Feedback or Request Form:
HOURS
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Call Center Hours:
8:00 a.m. – 3:30 p.m.
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Lobby Hours:
8:00 a.m. – 3:30 p.m.
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Drive Through Hours:
7:00 a.m. – 4:00 p.m.
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The office is closed on MU-approved holidays.
Contact Online
Use the Submit Feedback or Request form to:
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Report a minor issue or concern
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Request billing or account assistance
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Ask questions about starting, stopping, or transferring service
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Share feedback or suggestions
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Request forms or documentation
Quick Links
For convenience, access common Madison Utilities services directly:
Leadership & Management Contacts
Finance Manager
Coming Soon
Mark Bland
Wastewater Manager
Mark Bland is the Wastewater Manager at Madison Utilities, bringing over 32 years of dedicated service to the organization. Beginning his career at the ground level and working his way up through the ranks, Mark’s journey reflects his perseverance, deep institutional knowledge, and unwavering commitment to public service.
As both the Wastewater Manager and a certified ADEM Grade IV operator, Mark oversees all aspects of wastewater system operations — from regulatory compliance and plant performance to long-range infrastructure planning. His leadership ensures that Madison Utilities continues to meet the demands of a growing community while upholding the highest standards of environmental stewardship and system reliability.
With decades of hands-on experience and progressive responsibility, Mark is a respected voice in utility operations. He brings a grounded, real-world perspective to conversations around sustainable infrastructure, workforce development, and the evolving challenges facing today’s utility systems.
Human Resources
Board of Directors
Questions about Trash and Recycling
We do not handle bulk and household trash and recycling services. Please contact the following companies for more information about those services:
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Bulk Trash (Large Bulk Items): For service questions, please contact the City of Madison Street Department at 256-772-0000.
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Household Trash Service (Green Trash Can): For service questions regarding your weekly household trash pickup, please contact Madison County Sanitation at 256-532-3718.
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Recycling Program (Blue Bins): The recycling program for Madison City is administered by RANA, Recycling Alliance of North Alabama. You can reach RANA at 256-880-6054.
