Skip to main content

Forms Library

We’re here to make managing your water and wastewater service simple. Use the forms below to request assistance, update your account, or apply for available programs.

Submit Feedback or Request Online

  • Report a Leak
  • Report an Outage
  • Report Wastewater Issue
  • Change Mailing Address
  • Discontinue Service
  • Submit Questions About Starting Service
  • Request a Bid List
  • Ask Questions About Water Quality
  • Submit Any Other Non-Emergency Request or Question
Go to Online Form

Download a PDF Form

How to Submit PDF Forms

Submitting complete and accurate information helps prevent delays. Please review all fields before submitting your form. Forms can be mailed or delivered in person to the following address or emailed to custserv@madisonutilities.com.

Bank Draft Authorization Form

Use this form to set up automatic monthly payments from your checking or savings account.
Download Form

Employment Application

Use this form to apply for open positions with Madison Utilities.
Download Form

Senior Discount Application Form

Use this form to apply for the Madison Utilities Senior Discount available to customers age 65 and older. Apply Online

Download Form

Employment Application

Download Form

How to Submit PDF Forms

Submitting complete and accurate information helps prevent delays. Please review all fields before submitting your form. Forms can be mailed or delivered in person to the following address:

Madison Utilities
101 Ray Sanderson Drive
Madison, AL 35758

Hours

  • Lobby Hours: 8:00 a.m.–3:30 p.m.
  • Drive-Thru Hours: 7:00 a.m.–4:00 p.m.

Request Other Services

Request New Service Setup
Transfer or Stop Service