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Outage Information

Madison Utilities works around the clock to provide dependable water and wastewater service. Occasionally, service interruptions may occur due to maintenance, construction, or emergency repairs. When outages happen, our crews respond quickly and communicate updates as soon as possible.

Status Update

No Reported Outage

Report a Problem

If you are experiencing a water outage, low pressure, or see a leak or overflow, please report it immediately. When reporting, please include your name, address, contact number, and details about the issue (e.g., no water, leak, discoloration, or low pressure).

What to Expect During a Water Outage

Our crews work safely and efficiently to restore service as quickly as possible. The time required depends on the cause, weather, and repair complexity. If a boil water notice is issued, Madison Utilities will provide official guidance through the website, social media, and local media outlets.

Emergency Repairs:

Addressed immediately to minimize disruption.

Planned Maintenance:

Announced in advance when possible.

Notification Updates:

Shared through social media.

Water Quality Assurance:

Once service is restored, lines are flushed to maintain quality and safety.

How to Prepare for a Water Outage

While we will always work quickly to restore water service, we do recommend that you be prepared for unexpected water outages. The general rule of thumb for storing water is one gallon of water per person per day. We recommend that you prepare for at least three days of being without water. This water will be used for drinking and sanitation. Don’t forget that your pets will need water too.

Frequently Asked Questions

Who do I contact to report an outage or low water pressure?

Call Customer Service during business hours at 256-772-0253 or 256-508-8916 after hours for emergencies.

Will I be notified of an upcoming water outage before planned maintenance?

Madison Utilities posts planned maintenance and service interruptions on the website.

How long does it take to restore water service?
Most outages are resolved within a few hours, but the exact time depends on the cause and repair complexity.
What should I do if I receive a boil water notice?
Follow the instructions provided in the notice. Boil tap water for at least one minute before use until the notice is lifted.