Our crews work safely and efficiently to restore service as quickly as possible. The time required depends on the cause, weather, and repair complexity. If a boil water notice is issued, Madison Utilities will provide official guidance through the website, social media, and local media outlets.
While we will always work quickly to restore water service, we do recommend that you be prepared for unexpected water outages. The general rule of thumb for storing water is one gallon of water per person per day. We recommend that you prepare for at least three days of being without water. This water will be used for drinking and sanitation. Don’t forget that your pets will need water too.