Madison Utilities Payment Options
Madison Utilities offers several secure and convenient ways to pay your water and wastewater bill. Choose the method that works best for you — online, automatic bank draft, by phone, by mail, or in person. Keep in mind that failure to receive your bill does not excuse responsibility for payment, so please contact us if you are not receiving your bill.
If you have any questions, please contact our Customer Service department at 256-772-0253 or by email at custserv@madisonutilities.org. You can also use our online Submit Feedback or Request Form.
Pay Your Water & Wastewater Utility Bill Online
Make a quick and secure payment anytime through our online payment portal. You can pay by credit or debit card, or e-check and view your current balance.
A processing fee is applied to all credit card transactions. Madison Utilities partners with certified payment processors that use PCI-compliant encryption to protect customer data. Your credit and debit card information is never stored by Madison Utilities.
Please do not use the pay online system if you are in termination status for non-pay.
Pay via Automatic Bank Draft
Automatic bank draft is the easiest way to make sure your bill is paid on time every month. Once enrolled, your payment drafts automatically from your checking or savings account on the scheduled due date. To apply for this service, download the bank draft application, fill it out, and provide it to our main office at 101 Ray Sanderson Drive. You will also need a voided check or a copy of a check with the bank draft application.
Benefits:
- No processing fees
- No checks or postage required
- Always on time
- Monthly statement provided for your records
Pay by Phone
Pay your bill 24/7 using our secure automated phone system. Please have your account number ready when you call. Do not use pay by phone if you are in termination status for non-pay. A processing fee is applied to all credit card transactions.
- Phone Number: 1-800-781-4490
- Payment Methods: Debit or credit card
- Fees: Convenience fees may apply
Pay by Mail
Mail your payment using the return envelope provided with your statement or in your own envelope using the address below. Include your account number on the check or money order. Please allow 5–7 business days for delivery.
Mail your checks to:
Madison Utilities
101 Ray Sanderson Drive
Madison, AL 35758
Pay in Person or Drive-Thru at Madison Utilities
Visit our office during business hours to make a payment in person. A processing fee is applied to all credit card transactions.
- Location: 101 Ray Sanderson Drive, Madison, AL 35758
- Lobby Hours: 8:00 a.m.–3:30 p.m.
- Drive-Thru Hours: 7:00 a.m.–4:00 p.m.
- Accepted Payments: Cash, check, money order, debit, or credit card
Use the Madison Utilities Night Drop Box
A secure drop box is available outside our office for after-hours payments. The drop box is located on the east side of the main office building below the drive-thru window.
- Payments collected the next business day
- Include your account number on the check or money order
- Do not deposit cash, only checks or money orders
Special Payment Programs
While we will always work quickly to restore water service, we do recommend that you be prepared for unexpected water outages. The general rule of thumb for storing water is one gallon of water per person per day. We recommend that you prepare for at least three days of being without water. This water will be used for drinking and sanitation. Don’t forget that your pets will need water too.
Senior Discount
If you are age 65 or over and the primary account holder, you may qualify for a discount. There are three ways to apply:
Online: Apply for Senior Discount Online
Mail: Download Senior Discount Application (PDF) and email to custserv@madisonutilities.org or mail it to 101 Ray Sanderson Drive, Madison, AL 35758. If applying by mail, please send a copy of your identification along with the form.
In Person: Visit the main office at 101 Ray Sanderson Drive to apply in person. Please bring proper identification with you.
Budget Billing
This utility bill payment program equalizes monthly payments based on previous billing history. The program is designed to allow you to pay less during the high usage months (May – October) by paying extra during low use months (November – April), thus making consistent payments year-round.
Budget billing is available if you have established a billing history by living at your present address for at least one year.
Payment Fees & Charges
Late Payment Charges
There is a 10% late fee on balances not paid on or before the due date. Mailed payments are processed on the day received regardless of postmark date. Due dates falling on a weekend or Holiday will be extended to the first workday following the due date. Any payment received by mail, online, or placed in the onsite drop-box on that first workday is considered a timely payment.
Returned Item Fees
Checks and e-checks returned to Madison Utilities for any reason will result in a returned item charge in accordance with our latest rate resolution.
Additional Water & Wastewater Service Information
Updating Your Account Information
Please notify us immediately of any changes to your contact information. You can do this by returning the back portion of your bill, emailing us at custserv@madisonutilities.org, using our online Submit Feedback or Request form here, or by visiting our main office at 101 Ray Sanderson Drive.
Understanding Madison Utilities Rates and Fees
Frequently Asked Questions
Can I pay multiple Madison Utility accounts online?
Yes. If you register an account in the online payment portal, you can link and pay multiple service accounts.
Is there a fee for paying my Madison Utilities bill online or by phone?
A small convenience fee applies to debit, credit card and e-check transactions.
Can I set up recurring payments online to Madison Utilities?
Yes. Download Bank Draft Authorization Form (PDF) and email to custserv@madisonutilities.org or mail it to 101 Ray Sanderson Drive, Madison, AL 35758 to setup automatic payments.
Can I still mail or drop off my payment at Madison Utilities?
Yes. Mail, in person, or drop box payments are always available if you prefer not to pay online.
Where can I drop off my Madison Utilities payment after hours?
A secure drop box is available outside our office for after-hours payments. The drop box is located on the east side of the main office building below the drive-thru window.