Establish New Water & Wastewater Service
Establishing new water and wastewater service with Madison Utilities is simple and secure. You can complete most requests online, confirm your service area, and review any required deposits or forms before moving in or out.
If you have any questions, please contact our Customer Service department at 256-772-0253 or by email at custserv@madisonutilities.org. You can also use our online Submit Feedback or Request Form.
What to Know Before You Start
First, confirm that your address is within Madison, AL city limits using our online GIS mapping system located here. If you’re moving into a property that already has Madison Utilities service, make sure to apply at least one business day before your move-in date to avoid delays.
Gather the following documents you will need when you apply online or in person:
- Valid Driver’s license
- Social security card
- Rental or Purchase Agreement
Be prepared to pay a deposit and the new service fee at the time that new residential water and wastewater service is being established.
Non-Refundable Cash Deposits:
- Standard 5/8″ Household Meter (w/sewer): $200.00
- Standard 5/8″ Household Meter (w/o sewer): $100.00
- Standard 5/8″ Irrigation Meter: 150.00
- New Service Fee: $50
Service Setup Options
Request Set Up of Residential Water Service– Online Form
- Complete the Online Application: Submit the online Start Service Application here and pay any required deposit or connection fee.
- Confirm Activation: Once processed, you’ll receive a confirmation email with your service start date and account details.
Request Set Up of Residential Water Service – In Person
- Gather Documentation: The documents you need are outlined above in the What to Know Before You Start section
- Visit Our Main Office: You will need to come into our lobby on a weekday between 8:00 a.m. and 3:30 p.m. Bring your documentation with you. Our team is ready to help you get set up.
101 Ray Sanderson Drive
Madison, AL 35758
Request Setup of a Second Water Meter
Installing a second meter for lawn irrigation can help lower your wastewater bill. Because water used for irrigation does not enter the sanitary sewer system, no wastewater fee is charged for the second meter. Second meters may be installed if certain requirements are met. For more information about eligibility, installation requirements, and associated fees, please contact our office at 256-772-0253 or email custserv@madisonutilities.org.
Request Setup of Water and Wastewater Service for New Construction
Before applying for your building permit, you must first apply for water and wastewater service with Madison Utilities. Our Customer Service team will assist you with completing the application and calculating the applicable fees.
Visit Our Main Office
You will need to come into our lobby on a weekday between 8:00 a.m. and 3:30 p.m. Bring your documentation with you. Our team is ready to help you get set up.
101 Ray Sanderson Drive
Madison, AL 35758
Required Documentation:
- Proof of rights to the property (lease or purchase agreement)
- Tax id #
- Drivers License and Social Security Card if Sole Proprietorship
Deposit
You will have to pay a deposit to setup service. The deposit is calculated/quoted for each account based on the type of usage expected.
Once your fees are paid, bring your receipt to City Hall (Planning, Engineering & Building Department) to complete your building permit application.
Additional Water & Wastewater Service Information
Updating Your Account Information
Please notify us immediately of any changes to your contact information. You can do this by returning the back portion of your bill, emailing us at custserv@madisonutilities.org, using our online Submit Feedback or Request form here, or by visiting our main office at 101 Ray Sanderson Drive.
Understanding Madison Utilities Rates and Fees
Frequently Asked Questions
How do I know if Madison Utilities serves my address?
Use our online Service Area Lookup Tool to confirm water and wastewater availability for your location.
What do I need to start new service?
You’ll need a valid driver’s license, Social Security card, and either a rental or purchase agreement. Deposits and a $50 new service fee apply when establishing residential service.
Can I start my service online?
Yes. Most customers can apply online using the Start Service Application. Once your request and deposit are processed, you’ll receive a confirmation email with your start date.
How far in advance should I request service?
We recommend submitting your start-service application at least one business day before your move-in date to ensure water is on when you arrive.
How much is the deposit for new service?
Deposits depend on the type of meter:
- $200 – Standard residential with sewer
- $100 – Standard residential without sewer
- $150 – Irrigation meter
Deposits are applied to your final bill when the account closes.
Is there a fee to start service?
Yes. A $50 non-refundable new-service fee applies when water and wastewater service are established.
Can I set up irrigation service or a second meter?
Yes. Madison Utilities offers irrigation meters that help reduce wastewater charges for outdoor water use. Installation requirements and fees vary; contact Customer Service for details.
How long does it take to activate my new service?
Most service requests are processed within the next business day after all required documents, fees, and deposits are received.
Do I need to be present when my water service starts?
Usually not. As long as all indoor faucets are turned off, a technician can activate service without anyone present.
What if I’m building a new home?
Before applying for your building permit, you must apply for water and wastewater service with Madison Utilities. Bring your receipts to City Hall once your fees are paid.