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Transfer or Stop Service

Moving within or out of the Madison Utilities service area? Use our convenient options to transfer or stop your water and wastewater service safely and securely.

Transfer Your Water & Wastewater Service

At this time, transfers must be requested through Customer Service. You must call 256-772-0253, email custserv@madisonutilities.org or stop by Our Main Office weekdays between 8:00 a.m. and 3:30 p.m. at 101 Ray Sanderson Drive.

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Stop Water & Wastewater Service

What to Know Before You Request Cancellation of Service

If you’re moving out or selling your property, let us know ahead of time so we can finalize your account and ensure your final bill is accurate.

  • Provide at least one business days’ notice
  • Include your forwarding address for final billing.
  • Deposits will be applied to your final balance, and any remaining credit will be refunded.
  • You are responsible for all account charges until you have notified us of any changes to your account.
Request Cancellation of Water and Wastewater Service

Whether you prefer online, phone, or in-person assistance, we offer several easy ways to stop your service:

Frequently Asked Questions

How much notice does Madison Utilities need to stop service?

We recommend at least one business day’s notice for all start, stop, and transfer requests.

Can I transfer my service to a new address online?

At this time, transfers must be requested through Customer Service. You must call 256-772-0253 or stop by Our Main Office weekdays between 8:00 a.m. and 3:30 p.m. at 101 Ray Sanderson Drive. Get Directions.

Can I schedule a future stop or transfer date?

Yes. You can specify your desired disconnection or transfer date when you submit your request, as long as it’s at least one business day in advance.

What if I forget to stop my service before moving?
You remain responsible for charges on your account until Madison Utilities receives your stop-service request. Contact Customer Service as soon as possible to avoid additional usage or fees.
Do I need to be present when my water is turned off or transferred?
No. In most cases, you don’t need to be present. However, make sure all indoor faucets are turned off to avoid flooding or damage when service changes occur.
Can I stop or transfer my service if my account has a past-due balance?
Any outstanding balance must be paid before final disconnection or before service is activated at your new address.
How will I receive my final bill?
Your final bill will be mailed to the forwarding address you provide when you request disconnection. If you are signed up for electronic billing, you may also receive it via email.
Can landlords or property managers request a stop or transfer for tenants?
Account changes must be requested by the customer or authorized user listed on the account. Property owners or managers can contact Customer Service directly for information about establishing a new account for a rental property.
Who should I contact if I have questions about my final bill or refund?

Call Customer Service at 256-772-0253 or email custserv@madisonutilities.org for assistance with billing questions or final statements.