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# Madison Utilities: Committed to quality, reliability, and service across our community.

## Sitemaps
[XML Sitemap](https://madisonutilities.org/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Stoneway Trail Closure](https://madisonutilities.org/stoneway-trail-closure/): Crews will be installing new water utilities in the area. The road will be closed at 129 Stoneway Trail, with no access beyond this address, beginning Friday May 15 at 8:00 pm until the work is completed. We anticipate reopening the road by Saturday May 16 at 7:00 am. A temporary access road will be available for emergency situations only to homes located above the new installation during the closure period.
- [Wall Triana Water Main Installation](https://madisonutilities.org/wall-triana-water-main-installation/): Madison Utilities will be installing a new large-diameter transmission water main along Wall Triana, from Highway 72 to Gillespie Road.
- [Huntsville Utilities Payment Kiosk Removed](https://madisonutilities.org/huntsville-utilities-payment-kiosk-removed/): Huntsville Utilities has notified us that they will be removing the payment Kiosk from our location effective July 25,2025. For questions or comments please contact Huntsville Utilities (256-535-1200).
- [Call for Bids: Griffin 5,000,000 Gallon Water Storage Tank Krebs Project](https://madisonutilities.org/call-for-bids-griffin-5000000-gallon-water-storage-tank-krebs-project/): Madison Utilities will be accepting sealed bids for the Rebid of the Griffin 5,000,000 Gallon Water Storage Tank Krebs Project 23029.02. Bid information can be found here.
- [New Communication Approaches in Progress](https://madisonutilities.org/new-communication-approaches-in-progress/): Madison Utilities and its Board are committed to being one of the top utility services in North Alabama. The Board prioritizes making accurate, timely decisions that benefit customers while ensuring the safety and well-being of employees. Recognizing the importance of communication, Madison Utilities understands the need to keep customers informed about ongoing projects and service updates. Looking ahead, MU is working on developing a more effective and accessible way for customers to receive important information.
- [Updated Hours Effective January 6, 2025](https://madisonutilities.org/updated-hours-effective-january-6-2025/): We have revised Lobby hours and Call Center Hours effective January 06, 2025
- [Low Water Pressure Gillespie Rd east of Hughes Rd to Hwy 72](https://madisonutilities.org/low-water-pressure-gillespie-rd-east-of-hughes-rd-to-hwy-72/): Beginning on Dec 17, 2024, at 7:00 PM, Madison Utilities’ customers north of Gillespie Rd east of Hughes Rd to Hwy 72 may experience low water pressure. Madison Utilities is conducting necessary system improvements in the area. The water pressure should return to normal as soon as the work is done. If you experience low pressure during this time, please be patient. If you do not have any water pressure, please contact Madison Utilities. Work should be completed by 7:00 AM Dec 18, 2024. Thank you for your patience during this time as we continue to improve services to our customers.
- [New Online Applications Now Available](https://madisonutilities.org/new-online-applications-now-available/): A new online application is now available for Madison Utilities customers interested in applying for the Senior Citizen Discount. Click here to apply online. For a PDF version of this form, visit this page.
- [Online Portal Unavailable August 5, 2023](https://madisonutilities.org/online-portal-unavailable-august-5-2023/): The Online Portal will be unavailable Saturday morning from 8:00 a.m. until 5:00 p.m. due to system upgrades.
- [Online Portal Unavailable August 3, 2023](https://madisonutilities.org/online-portal-unavailable-august-3-2023/): The online payment portal will be unavailable this evening from 4:00 p.m. until 7:30 p.m.
- [Reconditioning of Cedar Acres Tank Underway](https://madisonutilities.org/reconditioning-of-cedar-acres-tank-underway/): The reconditioning of the Cedar Acres Tank is underway. The final step of the project will include repainting the tank and adding the Madison Utilities logo. The expected completion will be mid-October.
- [Public Notice: EPA Issues New PFAS Health Advisory](https://madisonutilities.org/public-notice-epa-issues-new-pfas-health-advisory/): Recently, the EPA issued a new health advisory to manage the risk for a group of man-made chemicals in drinking water called PFAS (per- and polyfluoroalkyl substances). Madison Utilities is committed to the protection of public health, and to ensuring our drinking water is safe, high-quality and meets all regulatory standards. As part of this commitment, we want to explain and describe the ongoing research being conducted by Madison Utilities and neighboring water utilities in North Alabama.
- [Notice of Bill Delivery Delays](https://madisonutilities.org/notice-of-bill-delivery-delays/): Pinnacle Data Systems is the outsource bill print contractor for Madison Utilities. They are experiencing unprecedented work force issues that is resulting in bill delivery delays. Bills are still being created on time at our office and emails are being sent to those customers who have signed up for Paperless Billing or have requested to receive an email notification along with their paper bill.
- [Office Lobby Closed Due to Coronavirus](https://madisonutilities.org/office-lobby-closed-due-to-coronavirus/): Effective Wednesday, July 8th (until further notice) Office Lobby is Closed.
- [Normal Operations Resume June 1, 2020](https://madisonutilities.org/normal-operations-resume-june-1-2020/): Normal operations will resume June 1, 2020. Disconnects for non-payment will resume beginning the week of June 8th.
- [Lobby Re-Opening May 6, 2020](https://madisonutilities.org/lobby-re-opening-may-6-2020/): Effective Tuesday, May 26 we will reopen our Lobby for customer transactions and will implement new office hours.
- [Drive-Thru Reopening May 11, 2020](https://madisonutilities.org/drive-thru-reopening-may-11-2020/): Effective Monday, May 11 we will reopen our Drive-thru for customer transactions during the hours of 8:00 a.m.- 4:00 p.m.
- [Public Notice: Update Regarding Water Supply During Covid-19](https://madisonutilities.org/public-notice-update-regarding-water-supply-during-covid-19/): Your water is safe, and our team is taking every necessary step to maintain uninterrupted service throughout the COVID-19 pandemic. View our full COVID-19 update for important guidance, safety information, and service details.
- [Public Notice: Service Lock-offs for Non-Payment Suspended due to Covid-19](https://madisonutilities.org/public-notice-service-lock-offs-for-non-payment-suspended-due-to-covid-19/): Madison Utilities has no higher priority than the safety of our customers and employees. Due to the growing concern regarding the spread of COVID-19 and the efforts to reduce exposure to the virus which are forcing many residents to stay home for indefinite periods of time, Madison Utilities is temporarily suspending service interruptions (lock-offs) for non-payment until further notice.
- [Information Flyer Regarding Drain Safety](https://madisonutilities.org/information-flyer-regarding-drain-safety/): This flyer contains information that helps protect our waste water system by providing guidance on what items should and should not be put down a drain or flushed in a toilet. Download the flyer here.
- [Drive-Thru Closed for All Transactions](https://madisonutilities.org/drive-thru-closed-for-all-transactions/): Effective immediately, the Drive-Thru is closed for all transactions...  All transactions are to be left in the night drop for processing. The cashier will be happy to answer any questions that you may have over the speaker. Credit Card Transactions can either be called out over the speaker to the cashier or you can call the office and a CSR will take your payment over the phone. We do not normally take payments by phone, however, this is a temporary solution to ensure we are protecting our employees while continuing to provide quality customer service.
- [Customer Service Lobby is Closed](https://madisonutilities.org/customer-service-lobby-is-closed/): Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such. Madison Utilities and the Board members have elected to close our Lobby and conduct all business through the drive thru. We regret any inconvenience this may cause. If you have any questions, please contact Customer Service at 256-772-0253.
- [March 16 Board Meeting Canceled Due to Covid-19](https://madisonutilities.org/march-16-board-meeting-canceled-due-to-covid-19/): Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such, Madison Utilities and the Board members have elected to cancel the Board meeting scheduled for Monday, March 16th. The next scheduled meeting is currently scheduled to take place April 6th.
- [Flat Rate Billing Implemented for Limestone County Customers](https://madisonutilities.org/flat-rate-billing-implemented-for-limestone-county-customers/): Madison Utilities is updating the billing method for approximately 1,400 sewer-only customers in Limestone County, transitioning from consumption-based billing to a simplified flat rate. Read the full update to learn why this change is being implemented and how it may affect your account.
- [Proposed Rate Resolution with Rate and Fee Changes](https://madisonutilities.org/proposed-rate-resolution-with-rate-and-fee-changes/): Rate and Fee changes coming soon. Please download and review our proposed Rate Resolution.
- [Huntsville Utilities Payment Kiosk Now Available](https://madisonutilities.org/huntsville-utilities-payment-kiosk-now-available/): For your convenience, Huntsville Utilities now has a payment Kiosk inside our office. Office hours are 8:00 a.m. - 4:30 p.m. Monday - Friday.
- [New Lock Off Policy Beginning January 1, 2018](https://madisonutilities.org/new-lock-off-policy-beginning-january-1-2018/): Effective January 1, 2018, customers who are disconnected due to Non-Payment will be assessed an after-hour fee to restore service. Download the information sheet.
- [Have you received Solicitation for Water Quality Testing?](https://madisonutilities.org/have-you-received-solicitation-for-water-quality-testing/): Please be advised there have been reports of companies who are soliciting to test for water quality and then are providing inaccurate results in order to persuade consumers to purchase their products. Madison Utilities conducts thorough testing thoughout the year in order to ensure our water is in complete compliance with all state and federal laws and regulations.
- [New Online Account Access Effective Today](https://madisonutilities.org/new-online-account-access-effective-today/): Online Account Access. New Version is effective today!
- [New Office Hours In Effect](https://madisonutilities.org/new-office-hours-in-effect/): Effective Sept. 1, 2016, Madison Utilities will have new office hours.
- [PFOS and PFOA Not Detectible in Madison Utilities Drinking Water](https://madisonutilities.org/pfos-and-pfoa-not-detectible-in-madison-utilities-drinking-water/): Questions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)
- [Processing Fees Reduced for Credit Card Payments](https://madisonutilities.org/processing-fees-reduced-for-credit-card-payments/): Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info.
- [Madison Utilities Receives ALM Silver Risk Management Award](https://madisonutilities.org/madison-utilities-receives-alm-silver-risk-management-award/): Madison Utilities was awarded the Silver Risk Management Award by the Alabama League of Municipalities for its strong commitment to risk reduction and safety. This recognition reflects the utility’s success in minimizing losses, protecting employees and property, and contributing to a safer community. Download Press Release.
- [New Processing Fee for Credit Card Transactions](https://madisonutilities.org/new-processing-fee-for-credit-card-transactions/): Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.

## Pages
- [Submit Subdivision Plats & Site Plans](https://madisonutilities.org/new-development/submit-subdivision-plats-site-plans/): To better serve our customers, we have combined our turn-in and review process with the City of Madison Planning, Engineering & Building Department. The following procedure should be followed to submit subdivision plats and site plans. Items submitted for review will not be placed on the agenda until the steps outlined below have been completed.
- [Bidding & Contracts](https://madisonutilities.org/about/bidding-contracts/): Madison Utilities follows state procurement laws and internal engineering standards to ensure transparency, fairness, and cost efficiency in all contracts and purchasing activities.
- [Careers](https://madisonutilities.org/about/careers/): At Madison Utilities, employees enjoy a stable and professional work environment with competitive wages, benefits, and opportunities for career advancement.
- [Board Meetings](https://madisonutilities.org/about/board-meetings/): The Madison Utilities Board regularly meets on the first and third Monday of each month at 7:00 a.m. Any changes will be posted in advance on the door at 101 Ray Sanderson Drive.
- [Leadership](https://madisonutilities.org/about/leadership/): The 5-person Madison Utilities Board of Directors provides policy direction, financial oversight, and strategic governance for the utility. Members are appointed by the Madison City Council and serve staggered six-year terms, ensuring consistency and accountability in decision-making. Together, they ensure accountability, fiscal stewardship, and long-term planning that supports the city’s continued growth. The General Manager serves as Secretary to the Board.
- [Fat, Oil, & Grease Program](https://madisonutilities.org/your-water-wastewater/grease-program/): When grease and oils go down drains, they cool, harden, and combine with other debris to create blockages that lead to sewer backups, property damage, and environmental harm. Even small amounts add up—one restaurant can discharge gallons a day if unmanaged.
- [Wastewater (dos and don’ts)](https://madisonutilities.org/your-water-wastewater/wastewater-dos-and-donts/): Madison Utilities provides reliable wastewater collection and treatment to protect public health and the environment for customers across the City of Madison and portions of Limestone County.
- [Water Conservation](https://madisonutilities.org/your-water-wastewater/water-conservation/): Current Water Conservation Status:
- [Water Quality](https://madisonutilities.org/your-water-wastewater/water-quality/): Madison Utilities provides safe, reliable drinking water that meets or exceeds all state and federal standards under the Safe Drinking Water Act.
- [Submit Feedback or Request](https://madisonutilities.org/customer-service/submit-feedback-or-request/): We’re here to help—use this form to share feedback, ask questions, or request assistance from our team. Use this online form to contact Madison Utilities for the following activities. If you have any questions, please contact our Customer Service department at 256-772-0253 or by email at custserv@madisonutilities.org.
- [Forms Library](https://madisonutilities.org/customer-service/forms-library/): We’re here to make managing your water and wastewater service simple. Use the forms below to request assistance, update your account, or apply for available programs.
- [Rates & Fees](https://madisonutilities.org/customer-service/rates-fees/): Madison Utilities operates as a public, not-for-profit utility. All revenue from customer payments goes directly toward maintaining, expanding, and improving the water and wastewater systems that serve the City of Madison and surrounding areas. Rates and fees are reviewed regularly to ensure fairness, sustainability, and continued investment in reliable infrastructure.
- [Transfer or Stop Service](https://madisonutilities.org/customer-service/transfer-or-stop-service/): Moving within or out of the Madison Utilities service area? Use our convenient options to transfer or stop your water and wastewater service safely and securely.
- [Request New Service Setup](https://madisonutilities.org/customer-service/request-new-service-setup/): Establishing new water and wastewater service with Madison Utilities is simple and secure. You can complete most requests online, confirm your service area, and review any required deposits or forms before moving in or out.
- [Payment Options & Information](https://madisonutilities.org/customer-service/payment-options-information/): Madison Utilities offers several secure and convenient ways to pay your water and wastewater bill. Choose the method that works best for you — online, automatic bank draft, by phone, by mail, or in person. Keep in mind that failure to receive your bill does not excuse responsibility for payment, so please contact us if you are not receiving your bill.
- [Outage Information](https://madisonutilities.org/customer-service/outage-information/): Madison Utilities works around the clock to provide dependable water and wastewater service. Occasionally, service interruptions may occur due to maintenance, construction, or emergency repairs. When outages happen, our crews respond quickly and communicate updates as soon as possible.
- [Contact](https://madisonutilities.org/contact/): Reach out to Madison Utilities with questions about your water or wastewater service, billing, payments, or account information. You can contact us by phone, in person, or online — whichever is most convenient for you.
- [About](https://madisonutilities.org/about/): Madison Utilities is a public corporation providing water and wastewater services to the City of Madison, Alabama along with a small group of customers residing in Madison and Limestone Counties. Established in 1958, the utility delivers safe, clean drinking water and reliable wastewater treatment while maintaining a strong focus on customer service, operational efficiency, and community partnership.
- [News & Notices](https://madisonutilities.org/news-notices/)
- [New Development](https://madisonutilities.org/new-development/): Developers should review connection, availability, and inspection fees before construction begins. These fees are approved by the Madison Utilities Board and are due when construction drawings are approved or before the pre-construction meeting.
- [Your Water & Wastewater](https://madisonutilities.org/your-water-wastewater/): We maintain hundreds of miles of water and sewer mains, oversee continuous testing and monitoring, and operate modern facilities that meet or exceed state and federal standards.
- [Customer Service](https://madisonutilities.org/customer-service/): The Madison Utilities Customer Service team is ready to help you manage your water and wastewater account. Use the links below to pay your bill, start or stop service, check rates, or get help from our staff.
- [Styles for this site](https://madisonutilities.org/styles/): Base Content Text: Lato 400
- [Home](https://madisonutilities.org/): Managing your water and wastewater service should be simple. Madison Utilities provides convenient options and reliable support, whether you are paying your bill, starting or stopping service, or reporting an issue.
- [Privacy Policy](https://madisonutilities.org/privacy-policy/): Madison Utilities (also referred to herein as “we,” “us,” and “our”) values the privacy of our visitors and is committed to protecting the privacy and security of the personal information we collect, use, share, and otherwise process as part of our business. This privacy policy summarizes what information we might collect from a user or other visitor, and what we will and will not do with it.