Pinnacle Data Systems is the outsource bill print contractor for Madison Utilities. They are experiencing unprecedented work force issues that is resulting in bill delivery delays. Bills are still being created on time at our office and emails are being sent to those customers who have signed up for Paperless Billing or have requested to receive an email notification along with their paper bill.

Due dates are the same every month, if you have not received your bill, please call the office for your balance due or visit our online portal for up to date information.

Pinnacle is doing everything they can with the staffing they have to service Madison Utilities and their many other customers as quickly as possible. While we understand that COVID has taken a toll on everyone and we appreciate their issue, internally we are working toward steps that will hopefully prevent similar issues in the future.