Madison Utilities has no higher priority than the safety of our customers and employees. Due to the growing concern regarding the spread of COVID-19 and the efforts to reduce exposure to the virus which are forcing many residents to stay home for indefinite periods of time, Madison Utilities is temporarily suspending service interruptions (lock-offs) for non-payment until further notice.

Customers are encouraged to make any payment (even if it is a partial payment) whenever possible, however, water service will not be disrupted during this time when clean water is more essential than ever. Customers who know they will endure a hardship associated with actions taken to curtail the spread of COVID-19 should contact Madison Utilities as soon as possible to discuss their accounts.

With the lobby closed, it is important to know that payments can be made a number of ways which do not require face-to-face interactions. Options include payment via personal online banking/bill pay, bank draft, putting a payment in the night drop box, or, customers may also make payments (temporarily) via telephone by dialing 256-772-0253 and speaking with a customer service representative.