Online Account Access: System is down
We are currently having a problem with the Online Account/Payment Portal. We hope to have the issue resolved by close of business tomorrow. If you would like to pay your bill by phone, the number is 1-800-781-4490
We regret and issues this may cause.
Beginning at 6:00 a.m. CST
Nexbillpay will be undergoing scheduled maintenance for an extended period of time. They will be using this time to add more capacity to infrastructure, speed up overall service, maximize security, and increase stability of the platform. During this maintenance window, the Nexbillpay site will be inaccessible. The pay by phone option for customers, will be operational. 1-800-781-4490
October 6, 2021
Please see our news tab for Information on Bill Delivery delays.
February 14, 2021
The forecast is predicting frigid temperatures and ice. During the predicted conditions, concerns over protecting you homes water pipes will be on many peoples mind..
To help prevent Frozen Pipes in the winter:
- Keep garage doors closed if there are water supply lines in the garage
- Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
- Allow cold water to drip from the faucet served by exposed pipes. Running cold water at a trickle, helps prevent pipes from freezing.
- If you are leaving your homes do not set your heat to a temperature lower than 55*F
July 8, 2020
MU's Office Lobby is closed to the Public
In response to the rising numbers of Coronavirus cases within Madison County, Madison Utilities is taking steps to protect you, your family, our employees and their family.
Effective Wednesday, July 8,2020 we will be closing our lobby to the public and will require all transactions to the handled through the Drive-Thru.
Normal operations will resume June 1, 2020. Disconnects for non-payment will resume the week of June 8th.
May 19, 2020
Effective May 26, 2020 our Lobby will reopen for customer transactions and we will implement new Office Hours.
Lobby 7:00 a.m. - 4:00 p.m.
Call Center 8:00 a.m. - 4:00 p.m.
May 8, 2020
Effective Monday, May 11 we will reopen our drive thru for customer transactions between the hours of 8:00 a.m. - 4:00 p.m.
April 30, 2020
MU earns MCWF 2019 Gold Award
April 01, 2020
Information and updates regarding water supply during COVID-19 more info
March 30, 2020
Madison Utilities has no higher priority than the safety of our customers and employees. Due to the growing concern regarding the spread of COVID-19 and the efforts to reduce exposure to the virus which are forcing many residents to stay home for indefinite periods of time, Madison Utilities is temporarily suspending service interruptions (lock-offs) for non-payment until further notice.
Customers are encouraged to make any payment (even if it is a partial payment) whenever possible, however, water service will not be disrupted during this time when clean water is more essential than ever. Customers who know they will endure a hardship associated with actions taken to curtail the spread of COVID-19 should contact Madison Utilities as soon as possible to discuss their accounts.
With the lobby closed, it is important to know that payments can be made a number of ways which do not require face-to-face interactions. Options include payment via personal online banking/bill pay, bank draft, putting a payment in the night drop box, or, customers may also make payments (temporarily) via telephone by dialing 256-772-0253 and speaking with a customer service representative.
March 27, 2020
Tips regarding items that should not be put down your drain or toilet, more info
March 27, 2020
The Drive-Thru is closed for all transactions... All transactions are to be left in the night drop for processing. The cashier will be happy to answer any questions that you may have over the speaker. Credit Card Transactions can either be called out over the speaker to the cashier or you can call the office and a CSR will take your payment over the phone. We do not normally take payments by phone, however, this is a temporary solution to ensure we are protecting our employees while continuing to provide quality customer service.
March 16, 2020
Customer Service Lobby is Closed
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such. Madison Utilities and the Board members have elected to close our Lobby and conduct all business through the drive thru. we regret any inconvenience this may cause. If you have any questions, please contact Customer Service at 256-772-0253.
March 15, 2020
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such, Madison Utilities and the Board members have elected to cancel the Board meeting scheduled for Monday, March 16th. The next scheduled meeting is currently scheduled to take place April 6th.
February 21, 2020
Wastewater Only-Flat Rate Billing- City of Madison In Limestone County, press release
February 19, 2020
Wastewater Only - Flat Rate Billing - City of Madison in Limestone County.. more info
Jan. 08, 2020
Rate and Fee changes coming soon. Please review our proposed Rate Resolution for more info
For your convenience, Huntsville Utilities now has a payment Kiosk inside our office. Office hours are 8:00 a.m. - 4:30 p.m. Monday - Friday.
January 1, 2018
New Lock Off Policy in effect as of January 1st, more info
Jan. 4, 2016
Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info
February 16, 2015-New Pool Adjustment Policy Effective
All pool Adjustments will require a request form to be submitted to the office. You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.
Credit Card Transactions
Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.
To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.
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