hdr CustomerService

Pay Your Bill

We offer several ways for you to pay your bill, including online bill payment. Keep in mind that failure to receive your bill does not excuse responsibility for payment, so please contact us at (256) 772-0253 if you are not receiving your bill. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or use our online customer feedback form if you have general questions about your bill.

  • Pay by Mail or at the Office:
    101 Ray Sanderson Drive
    Madison, AL 35758
    Office hours are Monday-Friday from 9:00 a.m. to 3:00p.m. The drive-thru window is open Monday-Friday from 7:00 a.m to 4:00 p.m.
  • Payment Drop Box
    You can place your payments by check or money order in the drive-by drop box located at 101 Ray Sanderson Drive. The drop box is located on the east side of the main office building below the drive-thru window. We will post all payments placed in the night drop box to the account on the following business day.
  • Pay Online
    You can view your account information, including current and past bill statements and consumption usage, through our online account system. We accept Visa and MasterCard payments. Please do not use the pay online system if you are in termination status for non-pay.
  • Pay By Phone                                                                                                                                    Please call 1-800-781-4490 if you would like to pay your bill by phone. Please do not use pay by phone if you are in termination status for non-pay.  
  • Automatic Bank Drafting
    Payment of your utility account may be set up to automatically draft from your checking account or savings account. Payment will draft on the due date. To apply for this service, download the bank draft application, fill it out, and return it to our main office at 101 Ray Sanderson Drive. You will also need to bring a voided check or a copy of a check with the bank draft application.
  • Budget Billing
    This utility bill payment program equalizes monthly payments based on previous billing history. The program is designed to allow you to pay less during the high usage months (May – October) by paying extra during low use months (November – April), thus making consistent payments year round. Budget billing is available if you have established a billing history by living at your present address for at least one year.
  • Senior Discount
    If you are age 65 or over and the primary account holder, you may qualify for a discount. To apply, please visit the main office at 101 Ray Sanderson Drive or download the Senior Discount Form and mail it to 101 Ray Sanderson Drive, Madison, AL 35758. If applying in person, please bring proper identification with you. If applying by mail, please send a copy of your identification along with the form.
  • Late Payment Charges
    There is a 10% late fee on balances not paid on or before the due date. Mailed payments are processed on the day received regardless of postmark date. Due dates falling on a weekend or Holiday will be extended to the first workday following the due date. Any payment received by mail, online, or placed in the onsite drop-box on that first workday is considered a timely payment. 
  • Return Check
    Checks returned to Madison Utilities due to insufficient funds, or closed account, will result in a returned check charge in accordance with our latest rate resolution.
  • Account Finals or Service Transfer
    Please notify our Customer Service department at (256) 772-0253 to have services turned off or transferred. You are the responsible party for all account charges until you notify our Customer Service department of change in services.