September 20, 2021
Bill Delivery Delays:
Pinnacle Data Systems is the outsource bill print contractor for Madison Utilities. They are experiencing unprecedented work force issues that is resulting in bill delivery delays. Bills are still being created on time at our office and emails are being sent to those customers who have signed up for Paperless Billing or have requested to receive an email notification along with their paper bill.
Due dates are the same every month, if you have not received your bill, please call the office for your balance due or visit our online portal for up to date information.
Pinnacle is doing everything they can with the staffing they have to service Madison Utilities and their many other customers as quickly as possible. While we understand that COVID has taken a toll on everyone and we appreciate their issue, internally we are working toward steps that will hopefully prevent similar issues in the future.
July 08, 2020
Effective Wednesday, July 8th (until further notice) Office Lobby is Closed
In response to the rising numbers of Coronavirus cases within Madison County, Madison Utilities is taking steps to protect you, your family, our employees and their family.
Effective Wednesday, July 8, 2020 we will be closing our lobby to the public and will require all transactions to be handheld through the Drive-Thru.
May 29, 2020
Normal operations will resume June 1, 2020. Disconnects for non-payment will resume beginning the week of June 8th.
May 19, 2020
Effective Tuesday, May 26 we will reopen our Lobby for customer transactions and will implement new office hours.
New Office Hours:
Lobby 7:00 a.m. - 4:00 p.m.
Call Center 8:00 a.m. - 4:00 p.m.
May 08, 2020
Effective Monday, May 11 we will reopen our Drive-thru for customer transacations during the hours of 8:00 a.m.- 4:00 p.m.
April 01, 2020
Information and updates regarding water supply during COVID-19 more info
March 30, 2020
Madison Utilities has no higher priority than the safety of our customers and employees. Due to the growing concern regarding the spread of COVID-19 and the efforts to reduce exposure to the virus which are forcing many residents to stay home for indefinite periods of time, Madison Utilities is temporarily suspending service interruptions (lock-offs) for non-payment until further notice.
Customers are encouraged to make any payment (even if it is a partial payment) whenever possible, however, water service will not be disrupted during this time when clean water is more essential than ever. Customers who know they will endure a hardship associated with actions taken to curtail the spread of COVID-19 should contact Madison Utilities as soon as possible to discuss their accounts.
With the lobby closed, it is important to know that payments can be made a number of ways which do not require face-to-face interactions. Options include payment via personal online banking/bill pay, bank draft, putting a payment in the night drop box, or, customers may also make payments (temporarily) via telephone by dialing 256-772-0253 and speaking with a customer service representative.
March 27, 2020
Tips regarding items that should not be put down your drain or toilet, more info
March 27, 2020
The Drive-Thru is closed for all transactions... All transactions are to be left in the night drop for processing. The cashier will be happy to answer any questions that you may have over the speaker. Credit Card Transactions can either be called out over the speaker to the cashier or you can call the office and a CSR will take your payment over the phone. We do not normally take payments by phone, however, this is a temporary solution to ensure we are protecting our employees while continuing to provide quality customer service.
March 16, 2020
Customer Service Lobby is Closed
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such. Madison Utilities and the Board members have elected to close our Lobby and conduct all business through the drive thru. we regret any inconvenience this may cause. If you have any questions, please contact Customer Service at 256-772-0253.
March 15, 2020
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such, Madison Utilities and the Board members have elected to cancel the Board meeting scheduled for Monday, March 16th. The next scheduled meeting is currently scheduled to take place April 6th.
February 21, 2020
Wastewater Only-Flat Rate Billing- City of Madison In Limestone County, press release
February 19, 2020
Wastewater Only - Flat Rate Billing - City of Madison in Limestone County.. more info
January 08, 2020
Rate and Fee changes coming soon. Please review our proposed Rate Resolution for more info
For your convenience, Huntsville Utilities now has a payment Kiosk inside our office. Office hours are 8:00 a.m. - 4:30 p.m. Monday - Friday.
January 1, 2018
New Lock Off Policy in effect as of January 1st, more info
September 18, 2017
Have you received Solicitation for Water Quality Testing??
Please be advised there have been reports of companies who are soliciting to test for water quality and then are providing inaccurate results in order to persuade consumers to purchase their products. Madison Utilities conducts thorough testing thoughout the year in order to ensure our water is in complete compliance with all state and federal laws and regulations. You can view our most current Water Quality Report here. If you have any additional questions or concerns, please contact our office.
April 12, 2017
Online Account Access.. New Version is effective today!
You will use your email address and the same password as before to login..
A few of the upgrade features:
- Paperless Billing
- Manage Multiple locations under one sign in
- Log out button
- Email Notifications (Bill Ready, Payment Notification, Draft, Disconnect, Bill Reminder)
- Customers can change passwords
July 19, 2016
Effective Sept.1, 2016
Madison Utilities will have new office hours
Lobby and Drive-Thru Hours: 8:00 a.m. - 4:30 p.m.
Call Center Hours, remain the same: 8:00 a.m.-4:00 p.m.
June 6, 2016
Questions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)
As reflected in attached press release from ADEM (the Alabama Department of Environmental Management), Madison Utilities is not among the water systems in the State of Alabama which have received tests results reflecting concentrations of Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA) at or above final health advisory levels. In fact, tests performed at the direction of ADEM confirm that neither PFOA nor PFOS are found in any detectible levels in Madison Utilities’ finished drinking water. All such tests were performed in compliance with Rule 3 of the Environmental Protection Agency’s (EPA) Unregulated Contaminant Monitoring Rules.
Jan. 4, 2016
Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info
April 8, 2015
Madison Utilities Receives ALM Silver Risk Management Award!!!
February 16, 2015-New Pool Adjustment Policy Effective
All pool Adjustments will require a request form to be submitted to the office. You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.
Credit Card Transactions
Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.
To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.