 After Hours Emergency Line
(256) 508-8916 |
 (256) 772-0253 Daytime
Madison Utilities | 101 Ray Sanderson Drive | Madison, Alabama 35758 |
Please do not use the pay online system if you are in termination status for non-pay.
Effective Dec. 1,2014 a processing fee will be applied to all online payment transactions.
Pay your Bill by Phone 1-800-781-4490. Convenience fees are applicable
CURRENT HAPPENING
March 27, 2020
Tips regarding items that should not be put down your drain or toilet, more info
March 27, 2020
Effective Immediately:
The Drive-Thru is closed for all transactions... All transactions are to be left in the night drop for processing. The cashier will be happy to answer any questions that you may have over the speaker. Credit Card Transactions can either be called out over the speaker to the cashier or you can call the office and a CSR will take your payment over the phone. We do not normally take payments by phone, however, this is a temporary solution to ensure we are protecting our employees while continuing to provide quality customer service.
March 16, 2020
Effective Immediately:
Customer Service Lobby is Closed
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such. Madison Utilities and the Board members have elected to close our Lobby and conduct all business through the drive thru. we regret any inconvenience this may cause. If you have any questions, please contact Customer Service at 256-772-0253.
March 15, 2020
Due to recent events surrounding the Covid 19 virus, and in an attempt to proactively discourage the spread of such, Madison Utilities and the Board members have elected to cancel the Board meeting scheduled for Monday, March 16th. The next scheduled meeting is currently scheduled to take place April 6th.
March 09, 2020
Road Closure, Tumbleweed Drive.. more info
February 21, 2020
Wastewater Only-Flat Rate Billing- City of Madison In Limestone County, press release
February 19, 2020
Wastewater Only - Flat Rate Billing - City of Madison in Limestone County.. more info
Jan. 08, 2020
Rate and Fee changes coming soon. Please review our proposed Rate Resolution for more info
August 2019
For your convenience, Huntsville Utilities now has a payment Kiosk inside our office. Office hours are 8:00 a.m. - 4:30 p.m. Monday - Friday.
January 2, 2019
Job Openings:
Water Plant Operator I
Utility Worker II Water, more info
January 1, 2018
New Lock Off Policy in effect as of January 1st, more info
September 18, 2017
Have you received Solicitation for Water Quality Testing??
Please be advised there have been reports of companies who are soliciting to test for water quality and then are providing inaccurate results in order to persuade consumers to purchase their products. Madison Utilities conducts thorough testing thoughout the year in order to ensure our water is in complete compliance with all state and federal laws and regulations. You can view our most current Water Quality Report here. If you have any additional questions or concerns, please contact our office.
April 12, 2017
Online Account Access.. New Version is effective today!
You will use your email address and the same password as before to login..
Please contact the office @ 256-772-0253 or by email at custserv@madisonutilities.org if you need assistance.
A few of the upgrade features:
- Paperless Billing
- Manage Multiple locations under one sign in
- Log out button
- Graphs
- Email Notifications (Bill Ready, Payment Notification, Draft, Disconnect, Bill Reminder)
- Customers can change passwords
July 19, 2016
Effective Sept.1, 2016
Madison Utilities will have new office hours
Lobby and Drive-Thru Hours: 8:00 a.m. - 4:30 p.m.
Call Center Hours, remain the same: 8:00 a.m.-4:00 p.m.
June 6, 2016
Questions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)
As reflected in attached press release from ADEM (the Alabama Department of Environmental Management), Madison Utilities is not among the water systems in the State of Alabama which have received tests results reflecting concentrations of Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA) at or above final health advisory levels. In fact, tests performed at the direction of ADEM confirm that neither PFOA nor PFOS are found in any detectible levels in Madison Utilities’ finished drinking water. All such tests were performed in compliance with Rule 3 of the Environmental Protection Agency’s (EPA) Unregulated Contaminant Monitoring Rules.
Jan. 4, 2016
Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info
Oct. 1, 2015
New Rates in effect, more info.
Sept. 15, 2015
Proposed Rate Increase Media Release
April 8, 2015
Madison Utilities Receives ALM Silver Risk Management Award!!!
February 16, 2015-New Pool Adjustment Policy Effective
All pool Adjustments will require a request form to be submitted to the office. You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.
Our System is Growing
Water treatment expansions and other facility projects are underway.
Congratulations to Madison Utilities Wastewater Plant!!
For recognition by Alabama Water and Pollution Control Association and being given an Award of Excellence for Operations Achieved by the Plant Operators During 2014.
Credit Card Transactions
Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.
To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.
