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Because Water is Life

and Wastewater Treatment Protects Quality of Life.

Connect With Our Team

Managing your water and wastewater service should be simple. Madison Utilities provides convenient options and reliable support, whether you are paying your bill, starting or stopping service, or reporting an issue.

PHONE

ADDRESS

101 Ray Sanderson Drive
Madison, AL 35758
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EMAIL OR ONLINE

HOURS

  • Call Center Hours:

    8:00 a.m. – 3:30 p.m.

  • Lobby Hours:

    8:00 a.m. – 3:30 p.m.

  • Drive Through Hours:

    7:00 a.m. – 4:00 p.m.

  • The office is closed on MU-approved holidays

    Click Here to View our 2026 Holidays

New Development Standards and Resources

From small businesses to major developments, Madison Utilities partners with builders and industry to ensure the infrastructure that powers our local economy.
Fees
Forms
Engineering

Under Alabama state law, excavators must give 2 – 10 days notice before starting to dig. To submit a locate request, visit the 811 website or call 8-1-1.

Water Quality, Conservation, and Care

Madison Utilities works around the clock to deliver high-quality drinking water and dependable wastewater service. Our water meets or exceeds all state and federal standards.

Learn about our water quality
Discover ways to conserve water
Learn more about wastewater
Explore our fat, oil, and grease program

News & Notices

New Notification Process coming September 2, 2026

Effective Wednesday, September 2, 2026, a new notification process will be implemented for customers with an email address on file. When continuous usage is detected for a period of seven days, an email notification will be sent advising you of the activity and allowing you to investigate as needed. For additional information or assistance, please contact Customer Service.

AWPCA Award

August 26, 2026
The Alabama Water and Pollution Control Association presented an Award of Excellence to the Madison Utilities Quarry Water Treatment Plant for plant operations in 2025! Congratulations!

New Wall Triana Water Main Installation

September 18, 2025
Madison Utilities will be installing a new large-diameter transmission water main along Wall Triana, from Highway 72…
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Huntsville Utilities Payment Kiosk Removed

July 7, 2025
Huntsville Utilities has notified us that they will be removing the payment Kiosk from our location effective July 25,2025. 
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Public Hearing on Water Fluoridation Scheduled

July 17, 2025
The Madison Utilities Board will hold a public hearing on the subject of water fluoridation at 5:30 p.m. on Tuesday…
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Serving Madison Since 1958

Madison Utilities is a public corporation providing water and wastewater services to the City of Madison and surrounding areas. With 77 employees and a long record of operational excellence, we deliver safe, clean water to more than 19,000 customers and treat wastewater for over 20,000 connections.
Learn More About Us