After Hours Emergency Line
(256) 508-8916
(256) 772-0253 Daytime
Madison Utilities | 101 Ray Sanderson Drive | Madison, Alabama 35758

pay your bill

Please do not use the pay online system if you are in termination status for non-pay.

Effective Dec. 1,2014 a processing fee will be applied to all online payment transactions.

Pay your Bill by Phone 1-800-781-4490. Convenience fees are applicable





January 17, 2018

Due to potential weather concerns we will delay opening our office this morning.

January 16, 2018

Due to weather conditions our office closed at 3:30 pm today

January 16, 2018

Due to weather conditions, we have cancelled the regular scheduled Water Board meeting for tonight.

January 1, 2018

New Lock Off Policy in effect as of January 1st, more info

September 18, 2017

Have you received Solicitation for Water Quality Testing??

Please be advised there have been reports of companies who are soliciting to test for water quality and then are providing inaccurate results in order to persuade consumers to purchase their products. Madison Utilities conducts thorough testing thoughout the year in order to ensure our water is in complete compliance with all state and federal laws and regulations. You can view our most current Water Quality Report here. If you have any additional questions or concerns, please contact our office.

June 26, 2017

MU is making Wastewater improvements in your area. Projects are underway for Walton Drive and Walton Rd, more info

June 21, 2017

Our office will be closed Monday, July 3rd and Tuesday, July 4th.  If you have an emergency please call 256-508-8916

April 12, 2017

Online Account Access.. New Verison is effective today! 

You will use your email address and the same password as before to login..

Please contact the office @ 256-772-0253 or by email at if you need assistance.

A few of the upgrade features:

  • Paperless Billing
  • Manage Multiple locations under one sign in
  • Log out button
  • Graphs
  • Email Notifications (Bill Ready, Payment Notification, Draft, Disconnect, Bill Reminder)
  • Customers can change passwords

July 19, 2016

Effective Sept.1, 2016

Madison Utilities will have new office hours

Lobby and Drive-Thru Hours: 8:00 a.m. - 4:30 p.m.

Call Center Hours, remain the same: 8:00 a.m. -4:00 p.m.

June 6, 2016

Questiions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)

As reflected in  attached press release from ADEM (the Alabama Department of Environmental Management), Madison Utilities is not among the water systems in the State of Alabama which have received tests results reflecting concentrations of Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA) at or above final health advisory levels. In fact, tests performed at the direction of ADEM confirm that neither PFOA nor PFOS are found in  any detectible levels in Madison Utilities’ finished drinking water. All such tests were performed in compliance with Rule 3 of the Environmental Protection Agency’s (EPA) Unregulated Contaminant Monitoring Rules.

Jan. 4, 2016

Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info

Oct. 1, 2015

New Rates in effect, more info.

Sept. 15, 2015

Proposed Rate Increase Media Release

April 8, 2015

Madison Utilities Receives ALM Silver Risk Management Award!!!

February 16, 2015-New Pool Adjustment Policy Effective

All pool Adjustments will require a request form to be submitted to the office.  You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.

Our System is Growing

Water treatment expansions and other facility projects are underway.

Congratulations to Madison Utilities Wastewater Plant!!

For recognition by Alabama Water and Pollution Control Association and being given an Award of Excellence for Operations Achieved by the Plant Operators During 2014.

Credit Card Transactions

Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.

To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.


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