At Madison Utilities, we are dedicated to providing the highest level of customer service possible. Our customer service department is ready to help you with establishing service, explaining your bill, accepting payments, managing outages, and taking care of other services you need. You can reach our customer service department by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., calling (256) 772-0253 or by visiting the main office at 101 Ray Sanderson Drive.

Find more information about:

• Paying Your Bill
• Establishing/Discontinuing Service
• Common Forms
• Outage Information
• Water Conservation
• Easement Information

We also invite you to provide feedback using our online customer feedback form.